1. Guesthouse Reservations & Cancellations:
1.1 Upon the acceptance of a reservation MESóN HIDALGO shall require a deposit of 25% of the booking in order to retain the room. At the time of booking or check in, we will take a debit/credit card details and authorize the card for the total amount of your stay. We shall also reserve the right to require full payment in advance in certain circumstances or if the booking includes the supply of certain items or services.
1.2 The deposit is non-refundable except in the case of cancellation by MESóN HIDALGO for the reasons contained in clause 1.7.
1.3 Acceptance of a reservation, whether verbally or in writing, followed by the deposit payment shall create a legally binding contract between MESóN HIDALGO and the Guest from whom the reservation has been accepted.
1.4 The number of people occupying a room must not exceed the number stated.
1.5 In the event of late cancellation of any reservation or non-arrival by the Guest, the Guest will be liable to pay MESóN HIDALGO a cancellation fee equivalent to the total cost of the Guest’s intended stay. A late cancellation is one which has been communicated to MESóN HIDALGO by letter or e-mail less than 48 hours prior to the date of the Guest’s first night of accommodation. You will receive a cancellation number, which should be put in the letter along with the name of the receptionist you cancelled with.
1.6 MESóN HIDALGO reserves the right to cancel a reservation forthwith and without liability on its part, in the event of damage or destruction by fire or other causes, or any other cause beyond the control of MESóN HIDALGO which could prevent it from performing its obligations in connection with any reservation. In such an event the Hotel will refund the deposit made but will have no further liability to the Guest.
1.7 Where the Guest gives credit card details to MESóN HIDALGO in order to secure a reservation or to make a deposit payment then it is agreed between the parties that in the event of a cancellation MESóN HIDALGO may debit the Guest’s credit card with the full amount of the cancellation as set out in clause 1.5 less an allowance for any deposits or payments already received.
Payment of the bill for accommodation, food and other services will be made prior to departure from MESóN HIDALGO.
3.1 Occupancy will be from 3:00 pm on the day of arrival to 12:00 noon on the day of departure, unless special arrangements are agreed to in advance.
3.2 MESóN HIDALGO is an adults-only guesthouse. No child under the age of 18 is permitted to stay night without written permission for rules exception by MESóN HIDALGO ownership.
4. Rates & Prices:
4.1 All final rates for accommodation & prices for services will include taxes.
4.2 All rate & price increases resulting from Government regulations. Local taxes and charges will re-charge to the Guest.
5. Loss or Damage of Guests Property:
5.1 MESóN HIDALGO does not accept any responsibility for loss or damage to any cash, jewelry, clothing or personal property during your stay. Personal room safes are provided for these items.
5.2 MESóN HIDALGO is not responsible for loss or damage of property lost within the guesthouse or retail areas. The safety and protection of one’s person and belongings including pets, remains the responsibility of said person and not MESóN HIDALGO, it’s ownership or staff.
6. Loss from or Damage to Guesthouse Property:
6.1 Upon deposit Guests automatically indemnify MESóN HIDALGO for any loss from or damage to MESóN HIDALGO or the furnishings and equipment caused by the willful act or default of the guest, persons or animals within their control.
6.2 The Guest will be liable to pay on demand the amount required to rectify the damage caused, or replacing any items missing from MESóN HIDALGO.
6.3 If in the opinion of MESóN HIDALGO the Guest or anyone staying with the Guest is not suitable to continue their occupation because of unreasonable behavior, damage or nuisance to other parties, MESóN HIDALGO is entitled to treat their contract as at an end and the Guest may be asked to vacate their room. The Guest will still remain liable for the whole cost of the reservation.
7.1 If the Guest has a complaint concerning any aspect of the services provided by MESóN HIDALGO then it is the duty of the Guest to inform MESóN HIDALGO immediately, or as soon as is reasonably practical and in any event before the termination of the stay.
7.2 It is specifically agreed between the parties that the failure by the Guest to notify MESóN HIDALGO of any complaint in accordance with the time scale set out in clause 7.1 will entitle MESóN HIDALGO to refuse to entertain the complaint, irrespective of the merits of the complaint.
8. General Points:
8.1 The Guests will not arrange for delivery of or deliver any goods or materials to MESóN HIDALGO without prior arrangement with management at MESóN HIDALGO.